These terms are between Cloud Hub Limited (“Cloud Hub”, “we”) and the business or person that opens a SQWIRO account (“you”). They cover SQWIRO Mail, SQWIRO business apps and custom systems that we host for you.
The service
SQWIRO is a multi-tenant software platform operated by Cloud Hub Limited, a company registered in Kenya (CPR/2015/199522).
We provide the services you subscribe to, as described on sqwiro.com and in your order or quote.
Your account
You must give accurate details and keep your sign-in secure. You are responsible for what happens under your account, including the mailboxes you create for your staff.
You tell us who your administrators are. We act on instructions from them.
Prices and payment
SQWIRO Mail is charged per mailbox at the tier price shown on our Pricing page. Prices are shown per month and billed yearly by default: a term is one year, charged at 12 times the monthly price (Lite KSh 756, Standard KSh 936, Premium KSh 3,024 a year). Prices exclude VAT. There is no free plan. Other services are charged as set out in your quote.
Prices are in Kenya shillings or US dollars. Payment methods, due dates and the VAT invoice process to be confirmed.
Your data
You own your data, including your mail. We use it only to provide the service, as our Privacy page describes.
You can export your data while your account is active. Export format and the period we keep data after cancellation to be confirmed.
SQWIRO Mail
SQWIRO Mail is for person-to-person business email. It is not a bulk, newsletter or marketing email service; use SQWIRO Bulk Mail for that. You must add only domains you own or are authorised to manage, and you are responsible for all mail sent from your mailboxes.
A new account can send to outside addresses only after its domain is verified and its first payment has cleared. Mail is never held for exceeding the monthly sent allowance; extra sent recipients are charged as overage from your mail balance. A seat given back is returned as mail credit, not cash. Refund position to be confirmed.
If a renewal cannot be charged, a mailbox moves through a grace period, then sending suspension, then sign-in suspension, then deletion. A deleted mailbox cannot be recovered. We keep backups for 35 days. Published wording to be confirmed.
SQWIRO Mail gives no uptime or delivery-time commitment, and we are not responsible for how a receiving provider filters or refuses mail.
Acceptable use
You must follow our Email Acceptable Use Policy and the law. We may hold mail, suspend sending or sign-in, or end an account without prior notice where a mailbox breaks the policy, appears compromised or puts our systems, other customers or our sending reputation at risk. We will tell your administrators what we did and why as soon as practicable. Suspension for abuse does not by itself stop billing.
Availability and support
We work to keep the service running and to fix faults quickly. Service levels to be confirmed. Planned maintenance will be announced in advance where we can.
Ending the agreement
You may cancel at any time from your account. We may end the agreement if you break these terms and do not fix it after notice. Notice period to be confirmed.
Liability
Nothing in these terms limits liability that the law does not allow us to limit. Subject to that, our liability for a claim is limited to the fees you paid for the service in the three months before the claim. To be confirmed by counsel.
Governing law
These terms are governed by the laws of Kenya. The courts of Kenya have jurisdiction.
Contact
Cloud Hub Limited, TRM Drive, opposite TRM Gate C, P.O. Box 2255, Nairobi. info@sqwiro.com, +254 703 888 111.
